Assistant Market Insights Manager

Recruiter
G B Solutions
Location
Bristol
Salary
25000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Contract Type
Permanent
Hours
Full Time

Assistant Market Insights Manager – Bristol

Salary £25,000 - £35,000

A great new opportunity has just arisen for one of the UKs leading banks. Market and Competitor Insight is central to the ensuring that this rapidly expanding bank is best meeting their customers’ needs. The ideal candidate will be commercially aware and able to cover both qualitative and quantitative, primary and secondary research projects. The individual will have a proactive self-motivated approach with a strong focus on delivering results and be eager to succeed in a strategic research role.

The team’s primary role is the measurement strategy and key customer research activities. The team manages all aspects of design, fieldwork and reporting. Through highly specialised analysis, the team works with key business partners to identify opportunities to influence change and drive up NPS.

This is a relatively small team that punches well above its weight, so there will be considerable overlap between the roles hence good team skills, working flexibly and transferable skills will be key requisites.

Responsibilities:-

  • A combination of co-ordinating the production of, and hands on implementation market & competitor insight
  • Hands on management and analysis of primary and secondary research, providing highly actionable 360° customer insights that drive material improvements in business unit performance
  • Proven track record of managing challenging customer relationships, building strong working relationships across a broad spectrum of the business. Ensuring the techniques and insights are understood and to explore new insights to support performance targets
  • Understand the needs of the business and work closely with colleagues to ensure research activity is tailored and relevant to deliver value
  • Support and influence decision making via bespoke insights, creating economies of scale & learning & ensuring expertise is fully exploited for maximum value add
  • Having the ability to quickly and proactively identify key messages / opportunities from a range of data sources, impact-fully telling the story within their written communications
  • Proactively identify areas where the team’s skills and knowledge can provide the company with a competitive advantage
  • Managing multiple priorities with excellent administrational skills and a strong focus on delivering business results
  • Ensure compliance with the organisation's procedure guidelines, reporting requirements and books of instructions as well as any relevant and statutory requirements

Essential Skills/Requirements:-

  • Hands-on experience of secondary research
  • Self-starter and able to operate independently
  • Knowledge of secondary sources in Financial Services such as GfK Financial Research Survey (FRS), CACI's market databases, Council Mortgage Lenders (CML), Bank of England, Office of National Statistics (ONS)
  • Strong communication and relationship building skills
  • Presentation writing skills, impact-fully painting the picture / telling the story
  • Delivering Change & Improvement
  • Insight & Solutions
  • Managing Relationships
  • Planning and Organising
  • Risk, Compliance and Regulatory Management
  • Highly computer literate including analytical tools like Excel