Regional Ambassador Manager/Trainer -South West
Since 2010, iD Agency has implemented the largest UK Ambassador Programme for Nespresso, with over 150 trained Ambassadors representing the brand within department stores across the UK. Due to the success of the programme, iD now has an exciting opportunity for a Regional Ambassador Manager to join their team working on behalf of the Brand reporting into the Account Director at iD Agency.
This role requires a competent leader to coach, manage and motivate a team of Ambassadors within the South West Areas, including Plymouth and Exeter, Cardiff and up to the M4 corridor (Reading, Swindon, Windsor) A key focus would be on enhancing the in-store customer experience and hitting relevant team targets. This is a fantastic opportunity to contribute to the development of the Nespresso Ambassador Programme and play a significant role in the future success of the Nespresso brand.
- Managing & developing a team of Ambassadors throughout North London and Midlands areas
- Encourage and inspire teams to achieve targets and enhance performance which drives results
- Conduct regular performance reviews to set objectives and provide coaching and support to deliver results
- Work alongside iD to recruit new talent within your area / support area succession plans
- Deliver Nespresso training to all new recruits
- Work closely with your iD HQ Team and Nespresso Regional Managers
- Responsible for delivering KPI’s and presenting results / action plans monthly to Nespresso
- Consistently develop the Ambassador Programme in line with the Brand business needs
- Excellent communication and management skills
- Ability to train, coach and develop people
- A background in a fast paced environment
- Field management experience
- Commercial and Brand awareness
- Highly organised and efficient operator
- Full UK Driving Licence
- Experience within the Retail industry
About the Brand
Nespresso - a name synonymous with quality and luxury.
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee, just like a skilled barista. From this beginning more than twenty-five years ago, the Nespresso brand concept - exceptional Grand Cru coffees, smart, stylish coffee machines and personalised, exclusive services - has revolutionised the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.