Mobile Commercial Heating Engineer

Reach Recruitment Services Ltd
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Mobile Commercial Heating Engineer

Central London

Salary negotiable plus Van , Mobile and Overtime available


To carry out reactive and pre planned maintenance works to ensure permanent fix of issues, providing root cause feedback and analysis, so excellent service and communication with the customer is achieved.


· Carry out all maintenance tasks and PPM as scheduled to a satisfactory standard as directed by Service Desk to Customer specification and in house target levels covering Trade specific systems i.e. heating, plumbing, and Gas as appropriate.
To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
Maintain a high level of workmanship ensuring all areas where work has been carried out are left clean and tidy.
Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time(same day).
Update all job details on PDA in real time
· Liaise with the Service Desk to order parts where vehicle stocks are depleted / specialist parts are required. · Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage · Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate. · To be capable of working from drawings and specifications and other documentation without the need for direct supervision. · Ensures the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.
Ideal Person

Must have strong commercial heating experience
Experienced Heating. Plumbing, Gas engineer -ideally 5 years experience.
Previous experience within a field/Service role.
Excellent communications skills as you will be dealing with customers daily.
Maintain and develop own skills and experience as required.
Undertake training as required to obtain new skills and techniques to support continuous improvement & development of the department and job role
Take ownership and aim to constantly exceed identified objectives.
Display appropriate standards of behaviour, and uphold ethics, values & promotion of equal opportunities