Support Engineer

Recruiter
Precision Microdrives Ltd
Location
London
Salary
25000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Support Engineer

Are you a Support Engineer with a technical background? We have an opening for a candidate to join our London office. You will be part of the sales team and you will be providing support for customers on all post sales activities.

Who We Are

Precision Microdrives (PMD) is a fast growing technology company that designs, produces and trades miniature electro-mechanical mechanisms. These motor mechanisms are used in cars, aeroplanes, medical equipment, vending machines, mobile phones, radios etc. PMD is an integral part of the industry supply chain and deal with small, medium and large companies - the market is large and we have plenty of room to grow.

What We Are Looking For

We are looking for a Support Engineer to join our sales team to assist with all the technical queries. We sell a number of different technical products and the customer base is now at a point where we need to provide constant technical support. This is where you will come in. You will be expected to deal with new or existing customers.

On an average day you will be expected to do the following:

  • Provide technical support on existing or new products.

  • Liaise with customers via phone or email - we need to fault find the problem before parts are returned.

  • Guiding the customer through the returns process.

  • Liaising with the sales engineers or account managers internally to ensure that transparency is provided.

  • Doing basic testing in London office.

  • Liaising with teams in our Hong Kong and Shenzhen offices to progress more technical queries.

  • Writing up reports for customers.

  • Have a great time - banter is compulsory in the office!

A career in our team is different from other places. We take pride in our modern tools and very streamlined processes. We have a friendly can-do atmosphere, and you’re given the freedom and responsibilities to get the job done without interference. Also, the fruits of your labour will be a mechanism for something that will offer tangible, sometimes life-changing, value and benefits to people throughout the world.

Requirements & Compensation

  • £25,000 - £30,000 starting salary plus team based bonus scheme.

  • Previous experience as a support engineer.

  • Opportunity to develop within a high growth business.

  • You must be able to speak and write English to a native standard.

  • An ability to speak and write technical information in English to a high standard, if you can do this in a second language that would be highly advantageous.

  • A technical qualification in electronic, mechanical or mechatronic engineering is compulsory.

  • You must be able to work full-time office hours in our London office (Kennington Oval) and have the necessary visas / work permits to take on a full-time permanent role in the UK.

  • Have a can do attitude!

The Work Environment

We work hard within a friendly and relaxed atmosphere of purposeful activity. We all get stuck-in and help out, but late nights aren’t expected; problems and issues get fixed quickly. We have a decent espresso machine on hand as we have a number of coffee lovers in the office. We take it in turns to choose our favourite Spotify playlist to be played in the background.

Everyone in the team works from their own fully adjustable sit / standing gas-lift desk, a comfy Aeron chair and a powerful PC with triple monitors. Most of our team have an engineering background, and there’s a constant buzz of innovating, reverse engineering, hacking together proof-of-concept solutions and trying to improve both the products we sell, and the way our company runs. We operate Flexi-time based on a 9 hour day with an hour for lunch - so that’s 8-10 am till 5-7pm.

We Want To Hear From You!

If you think this is for you, please drop us an email to jobs at precisionmicrodrives.com, and tell us about yourself. We’re a little old school, so we like to receive covering letters and it’s great to know that you have read this advert rather than just 'ticked and clicked’.

Speak soon,

Team PMD.