Re-mortgage Caseworker

SF Group
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

My client, a top 200 law firm based in the Centre of Leeds is currently seeking an experienced Re-mortgage Caseworker to join their expanding team. Working as part of a team you will be responsible for managing a caseload of re-mortgage case files from instruction to completion.

Duties will include:

  • An ability to manage a caseload of a minimum of 200 new re-mortgage instructions per month
  • Liaise with the client and borrower where necessary
  • Carry out a title investigation
  • Carry out any basic non-fast track tasks
  • Carry out identification checks
  • Obtain a redemption statement for every charge affecting the property
  • Check the mortgage offer
  • Chase any outstanding documentation required to proceed to completion
  • Set a suitable date for completion in accordance with the client and borrower requirements - carry out any searches required on the property or borrower
  • Process completion
  • Attend to post completion matters and ensure the client's charge is secured as a first legal charge - scan or file incoming post
  • Deal efficiently and effectively with telephone calls made by the client, borrower or third party
  • Refer technical issues to the Quality and Technical Advisor for completion
  • Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
  • To provide assistance on transactional matters as required

Skills, qualifications and experience required:

  • A minimum of 12 months' experience in a similar role, ideally gained within a similar volume environment
  • Proven ability to process tasks in a volume caseload and to working in a high volume environment
  • Proven IT skills, in particular experience of using a case management system
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
  • A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc. are followed accurately
  • A flexible and adaptable approach to work
  • Strong commitment to client care and to providing a friendly and helpful service
  • Excellent written and verbal communication skills
  • A self starter with a 'can do' approach to work, used to demonstrating initiative; and experience of working within a team environment and of supporting others