Regional Cleaning Manager

Recruiter
Bridge Recruitment
Location
Guildford
Salary
30000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Role: Regional Cleaning Manager
Salary: £30-35k plus company car, laptop & mobile
Job Status: Permanent
Location: - Surrey, Sussex, Hampshire

Vacancy Reference: VR/03095 (Please quote vacancy reference number when applying)


Role Description:

  • To understand and manage Clients expectations within the boundaries of the contract and ensure that the service delivered and management information required by the Client is provided within timelines agreed as per the contract and/or our operating practices
  • Develop and maintain effective client relationships ensuring that regular liaison is maintained throughout the customer Decision Making Unit and that standards audits, KPI's, SLA's and management reports
  • Develop and maintain an effective operational contract management, ensuring compliance with all operational KPI's, reviewing activity on all contracts regularly
  • To be responsible for ensuring that all Company KPI targets are adhered to in order that consistent standards across the business are delivered
  • Ensure that an understanding of customer KPI / SLA requirements are known so that accurate information can be provided to deliver customer reports
  • Ensure the purchase and maintenance of approved cleaning equipment, in conjunction with the Regional Director and contract budgets
  • To bring all reports of customer dissatisfaction to the attention of the Line Manager and agree actions
  • To ensure that training targets are met and the relevant forms are completed and submitted for all sites within the specified remit to allow the delivery of contract service requirements
  • To manage direct reports, including but not limited to Area Supervisors and Mobiles, to ensure that cleaning operatives have the tools, training and ability to complete the tasks being asked of them
  • Specialist projects as agreed with Operations Director to support the needs of the Organisation.
  • Compliance to company policy, procedures & management reporting timetable.

Skills Required/Person Specification:

  • BICSc / NVQ, or equivalent
  • Relevant managerial qualifications
  • Experience in a customer relations role within a service industry
  • Management and control of budgets with P&L responsibility
  • Able to commit to flexible working hours
  • Possess a full, current driving licence