Customer Service Advisor - 1 year FTC maternity Cover

Location
Greenford
Salary
£17000 - £18000 per annum
Posted
24 May 2018
Closes
21 Jun 2018
Ref
00083091
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Interim
Hours
Full Time
This is an opportunity to join a UK based B2C and B2B multi-channel e-commerce company which is owned by an international trade and investment group. This company was established in 2010 to build on their groups expansion into the online consumer market.

The group has extensive experience within product development and on the strength of this has opened branches and developed brands in America, Canada, France, Germany and Italy.

The role

There is an exciting opportunity for an ambitious and passionate customer services advisor to join the company on a 1 year fixed term contract, working with many own brands in their UK head office. In this role you will be working alongside many departments in the business to ensure the smooth transition of workflow, as a customer service advisor, your aim will be to work effectively alongside your team, answer queries, provide an excellent customer service as well as advice, support our clients and take orders.

There is also the opportunity for progression!

Key responsibilities

- Communicating with customers via phone and email.
- Processing sales orders.
- Supporting other departments.
Administrative duties when required.
- On occassions, pass on any sales opportunities to the sales team.
- Escalating issues where necessary.
- Logging calls effectively.
- To ensure close attention to detail.
- To enthuse customers about products and services.
- To work effectively in a team.

Benefits

- 20 days holiday (pro-rata).
- Pension.
- Performance related Bonus.
- Lunch allowance.
- Regular social events funded by the business.

If this sounds like the role you would be perfect for, don't wait any longer and apply now!

They are waiting to hear from you!

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