Telesales Account Manager

Recruiter
Future Prospects
Location
Ferndown
Posted
23 May 2018
Closes
08 Jun 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Description

Telesales Account Manager
Ferndown (Dorset), Full-Time, Permanent
Competitive Basic Salary plus Commission (OTE £30k)

As Telesales Account Manager, you will be responsible for proactively contacting the customer base regularly, dealing with incoming calls from customers, dealing with customer complaints when necessary and liaising with relevant departments to ensure overall customer satisfaction at all times.

This is an excellent opportunity to join a successful and established business on a full-time, permanent basis.



Key Responsibilities

  • Following up sales leads and establishing new contacts and business through telephone and email from a varied customer base.
  • Maintaining good business relationships with a large portfolio of trading customers. Dealing with customer enquiries, upselling, problem solving, taking orders, advising and promoting an extensive product as well as consulting on payment terms negotiating prices and some technical queries.
  • Processing and updating customer information, processing orders, preparing quotes and payments.
  • Working to tight deadlines, to ensure orders are ready for next day delivery and all quotes are prepared within an agreed timeframe.
  • Sending out marketing literature.
  • Working closely with internal departments to ensure the best efficient service to customers.
  • Meeting and exceeding monthly and yearly targets and preparing sales figures for management.


The Candidate

The ideal candidate will be able to demonstrate previous telesales and/or account management experience. Our Client is looking for a proactive individual who can work on their own initiative as well as part of a team.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency

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