External Recoveries Support Team Administrator - Part Time

Lowell Group
19 Mar 2017
18 Apr 2017
Contract Type
Part Time
Job Title: External Recoveries Support Team Administrator
Location: Leeds
Salary: £17,255 pro rata + 3% flexible benefits + on target bonus of 5% + contributory pension

At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we’ve been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we’re one of the UK’s leading debt management companies.

We’re now looking for an External Recoveries Support Team Administrator to join our growing team.

You’ll be responsible for:
• Dealing with and responding to queries and disputes generated by our customers through the external outsource agents via the Query Management System, email and telephone.

• Working daily/weekly exceptions reports to ensure that all outsourced accounts are reconciled between Lowell and our external agents.

• Dealing with and managing information updates on specific customer accounts.

• Engaging with internal colleagues regarding account movements and queries.

• Building relationships with all external agencies as well as providing support to the External Recoveries Managers (ERM’s) when required.

• Remaining vigilant for any issues/development ideas/common trends and highlight these to the External Recoveries Team Leader.

• Providing external agencies with weekly reconciliation reporting such as direct payments, closures etc.

• Liaising with relevant internal and external contacts to ensure that month end payment files are received on time and accurate.

You’ll need to evidence the following qualifications, skills and experience:
Educated to GCSE standard or qualified by experience

???•????? Previous experience of dealing with clients or suppliers by telephone is desirable

???•????? Previous experience of dealing with customer and agency queries

???•????? Experience with excel and general Windows packages

???•????? Excellent communication skills both written and verbal

???•????? Ability to analyse data and identify common trends

???•????? Experience of using Microsoft Excel, Word and Outlook

???•????? Ability to work under pressure to meet deadlines

???•????? Confident telephone manner

???•????? To deal with all tasks in a logical and organised manner

???•????? Excellent decision making

The Benefits:
• Competitive salary with annual bonus
• Contributory pension
• 3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week’s worth of holiday subject to start date
• Free shuttle bus from Leeds City Centre
• Subsidised on-site restaurant
• Free on-site gym
• Excellent coaching and training

If this sounds like the role for you, and you’re eligible to work in the UK we’d love to hear from you.

So, apply today – what have you got to lose?!