Motor Claims Handler Required In Surrey!!

Stirling Andersen PTY LTD T/A Walker Andersen
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

The Role:

My client is looking to recruit a Claims Handler to join our team in Surrey where specifically handle claims in the hazardous goods industries, primarily motor fleet, but also non-motor aspects including contamination and spillage claims. You will be responsible for delivering a high quality, cost effective claims service to customers by delivering effective and prompt settlement of claims in specialist areas.


  • Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
  • Handle and execute all allocated claims workload in accordance with the companies laid down service standards
  • Communicate effectively with Underwriting team prior to either confirming or declining cover
  • Additionally:
  • Handle referrals/queries from Admin Assistants
  • Operate within the confines of the agreed personal delegated claims authority as defined
  • Assist other departmental staff with their allocated workload at the behest of the department manager, particularly in times of staff absence
  • Utilise company preferred insurance pool
  • Liaise as required with Accounts and Underwriting departments
  • Liaise with Insurers


  • Educated to GCSE standard or equivalent desirable
  • Knowledge of market practices in settling third party claims, AD and total loss claims
  • Understand the principals and practice of insurance, specifically relating to motor and non-motor insurance as applicable
  • Effective use and understanding of technology required to transact business
  • Knowledge of MID procedures and requirements as applicable
  • Previous claims handling experience preferred
  • Excellent interpersonal skills
  • Comfortable working autonomously
  • Numerate with the ability to present and analyse data
  • Proactive approach
  • MS office proficiency
  • Eligible to work in the UK