Rent and Income Team Manager - Housing Charity

Work Relief
18 Mar 2017
17 Apr 2017
Public Sector
Contract Type
Full Time

Work Relief is recruiting on behalf of one of London’s most recognisable charities that specialises in the provision of support, guidance and housing to people with complex support needs.

At an exciting time of expansion, we are now looking to recruit a Rent and Income Team Manager to take responsibility for day to day leadership of a team of Rent and Income Team in Croydon ensuring the highest levels of service delivery are met and targets are achieved

Rent and Income Team Manager - Housing Charity

Croydon, South London

Full Time

£32,000 per annum

Fixed Term Contract from April -October 2017 with any extension by agreement

This is a managerial position where the successful candidate will lead in taking an expert role across the organisation in the management and monitoring of the rental income processes.

Key duties will include:

  • Minimise customer rent arrears by implementing the Rental Income Policy
  • Meet the Current and Former Customer bad debt targets
  • Provide on-going and day to day line management,
  • Support and supervision and guidance for the Rent and Income Advisors
  • Liaise closely with the Housing Benefit department to ensure claims, backdates, overpayments and appeals are processed efficiently

This is a super role within the charity which will inevitably lead to the successful candidate carving a career within this organisation and charity sector. We see this as an ideal role for a successful Rent and Income professional with a proven track record of line management.

The ideal candidate will have the following attributes:

  • Previous experience of managing staff through a performance framework.
  • Experience of managing complex and difficult situations especially in relation to people
  • Experience of building and managing a successful team to ensure that an excellent service is provided to the customer.
  • Experience of setting targets and taking remedial action where targets are not met
  • Experience of working within a budgetary framework.
  • Previous experience of providing managing rent arrears in a social housing setting

To apply, please email a copy of your up to date CV.

All suitable candidates will be asked to complete an application form.

Closing date for return of completed application forms 09:00am - Wednesday 29th March 2017.

Interviews to take place 5th April 2017.

Due to the high number of applicants, only shortlisted candidates will be contacted.

If you have not heard from one of our representatives within 1 week of applying, then your application has been unsuccessful.