Customer Deficit Advisor

Fixed Recruitment
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Job Title: Customer Deficit Advisor

Salary of £19,000 - £21,000 (depending on experience) + benefits

Location: Bournemouth

Start Date: ASAP

Duration: Permanent

Customer Deficit Advisor Role: The successful Customer Deficit Advisor will be responsible for speaking to customers who have deficit on their Energy accounts in order to increase their monthly payments to cover the shortfall. Targeted and based in a call centre environment, you will be working to understand details of their personal and financial circumstances and agree affordable and realistic repayment.

Customer Deficit Advisor Responsibilities Include:

  • Have open and honest conversations with customers about their financial circumstances
  • Suggest and recommend appropriate plans to cover the monthly bills plus the accrued shortfall
  • Ensuring that the best possible customer service is given throughout
  • Liaise with customer services, Finance, Operations and Billing departments to resolve queries and ensure bills are accurate
  • Ensure prompt payment is received through effective customer communication
  • Investigate and resolve queries relating to under payments of direct debits
  • Maintaining accurate records of client contact
  • Seek to improve the process (automated or manual tasks) and introduce efficiencies where possible

As a Customer Deficit Advisor, you will need:

  • Demonstrable track record in consumer collections, dealing with high volume domestic customers
  • To be results driven and solution focused
  • Excellent objection handling skills
  • Have empathy and be able to communicate in a confident and articulate manner

Desirable Attributes:

    • Excellent Excel and Microsoft office skills
    • A proactive and analytical approach to work
    • Ability to adhere to deadlines
    • To be confident with proactive telephony, objection handling where necessary
    • Have a high standard of numeracy and accuracy with attention to detail
    • Exceptional written and verbal communication skills
    • Good time management and organisational skills

Who We Are:

iSupply Energy has been operating as an energy supplier in the UK market since 2012. Through a combination of passionate leadership, proud staff and innovative system technology, we have created a fresh approach to how energy is supplied in the UK. As a result, we have gone from strength to strength to achieve sustainable success. More importantly we have created a model which is easily scalable as we continue our rapid expansion. Put simply our primary objective has been to achieve sustainable profitability whilst never deviating from our core passion. This passion has always been and will always continue to be, to provide our customers with cheaper, simple energy tariffs which don't compromise on quality and which provide a very real way of helping reduce monthly energy bills. We are proud that we are currently one of the cheapest electricity providers in the market for most regions of the UK and we intend to stay that way. We are now in a period of considerable expansion and require staff that are as passionate about achieving excellence as we are. If you are looking for a career with outstanding potential, then please get in contact immediately.

What we offer our Customer Deficit Advisor:

  • Salary of £19,000 - £21,000 (depending on experience) + benefits
  • Fantastic working environment in offices with sea views in central Bournemouth
  • 30 days' holiday (inclusive of 8 bank / public holidays)
  • Pension Contribution Plan
  • Salary Sacrifice Parking option
  • Cycle2Work Scheme
  • Free hot and cold drinks and fruit bowls replenished daily
  • Encouragement on career progression

This is a fantastic opportunity for Customer Deficit Advisor to join a reputable business that also offers job satisfaction and security.

We are expecting a high volume of applications for these Customer Collections vacancies so apply today for the chance of an early interview by clicking the 'APPLY' now button below.