Sales Executive - Concierge Services

Recruiter
Kennedy Pearce Consulting
Location
London
Salary
35000.0000
Posted
18 Mar 2017
Closes
17 Apr 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time


My client prides them selves on being a market leading employer that offers competitive employee benefits, a high achieving work environment and opportunity for employees to grow their careers. With one of the most outstanding shopping portfolios in the country, a career with this organisation offers the chance to be part of a company that is redefining retail.
Due to growth, an exciting opportunity has arisen for an experienced B2B Sales Executive within Concierge Services.
Main Duties & Responsibilities:

  • Build sales pipeline in line with sales targets
    • Source new clients for all B2B sales opportunities across the Services platform
    • Utilise external business network opportunities such as LCCI, WLB, GK
    • Work with Brand Ventures Mall Retail to maximise opportunities for both sides from prospective clients
    • Manage inbound sales requests to grow business opportunities
  • Client account management
    • Build & maintain relationships with clients and suppliers, ensuring expectations are clarified and met
    • Respond promptly to all enquiries and be an effective conduit between colleagues and clients to ensure good running of services
    • Ensure customer satisfaction is delivered through feedback and evaluation
    • Maintain contact with clients and communicate on a regular basis
    • Ensure client relationships are managed professionally and acquire testimonials and feedback from clients
    • Maintain client database and provide timely and accurate reporting to the business on client relations
    • Comply with all policies regarding technical, administrative and financial compliance, and ensure quality control at all times
  • To maximise B2B sales from tenants including retailers, click and collect partners and service partners
    • Work alongside Management teams to build relationships with retailers and tenants and understand their media objectives
    • Attend workshops and briefings
    • Develop sales collateral
    • Develop and maintain strong commercial relationships with all current centre retailers to obtain their support in the promotion of guest services and increase revenue streams through B2B channels.
  • Financial Analysis and Reporting:
    • Achieve and present quarterly revenue targets agreed with the Concierge Service Delivery Manager & Guest Experience Manager.
    • Provision and articulation of management information in the form of reports, presentations and analysis and participation and contribution to management meetings


Experience, Knowledge & Qualifications:

  • Experience in sales environment and a proven track record in B2B sales
  • Experience of account management, with full understanding of relationship management in a B2B environment
  • Proven communicator with strong interpersonal, presentation and creative skills
  • Excellent administration skills and computer literate in Microsoft programmes : Outlook, PowerPoint, Word and Excel


If this exciting opportunity is of interest and you have the relevant experience and skills then please do get in contact .