Customer Care Aftercare Manager

Places for People
18 Mar 2017
17 Apr 2017
Contract Type
Full Time
Places for People’s Developments team is looking to recruit a Customer Care (Aftercare) Manager to join our growing team. This is an exciting time for you to take on a unique role that will be instrumental in the delivery the Group’s approach to place making, creating high quality mixed tenure and mixed use neighbourhoods, where people want to live and stay.

What your role will be

You will conduct quality audits on site including final inspection visits on build completions and sign off of developments, in accordance with the required standards of finish. You will be key at influencing the quality, control of stock and specifications of construction, before it is passed to client care. Your success will be measured by the smooth process of sale to sign off. You can influence your own destiny and how we deliver our stock, by working with our other construction professionals (Castle Rock Edinvar, Places for People Scotland) as well as our clients.
You will report to the Head of Construction and work closely with the Sales Manager, Site Managers and Project Implementation Manager. Your direct reports will be a Customer Support Co-ordinator and a Building Inspector.

Your background

The ideal candidate will have excellent customer facing skills and previous experience in Customer Care, Site Management or a similar, preferably in residential construction. You will have a strong understanding of the construction process including detailed understanding of NHBC customer handover requirements along with the ability to identify the key deliverables, allowing you to prioritise your workload accordingly. Your ability to identify complex problems and review related information to develop, evaluate options and implement solutions is critical. Your role is pivotal to ensure smooth transition of works being polite, tactful and assertive when having challenging conversations to get the job done. CSCS card and or SMSTS certificate is desirable.

What we offer you

This is an exciting time to join an organisation with massive expansion ahead, within a growing department that could lead to future opportunities for your career. Alongside a competitive base salary and opportunities to develop, we also reward our employees with numerous benefits and perks which includes;
•           A pension plan where the Group will match your contributions up to 6%.
•           A variety of loans discounts and vouchers.
•           Plus many other benefits relating to your health and wellbeing

About us

Places for People Developments provides development expertise and services to member companies, joint venture partners, external developers and investors. Delivering high quality homes and neighbourhoods across a range of different tenures, it aims to enhance the Group’s placemaking impact; secure its investment in existing operations, such as affordable housing, and contribute to its financial and commercial effectiveness through new growth opportunities. We provide a variety of products and everyone is bespoke, high design and quality. We've been building homes since 1965, with customers at the heart of everything we do, we create award-winning developments.

What’s next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on .
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive and Dropbox.