Insurance Executive

Focus Resourcing
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Our established client in Caerphilly are looking to recruit Insurance Executives to join their busy and dynamic contact centre.

You will be responsible for gathering information and providing potential and existing customers with quotations based on the customer requirements and in line with industry regulations.

Salary: £16,000 - £18,000 depending on experience

Bonus: Up to £250 per month

Hours: Monday to Friday shifts between 8:30am - 5:00pm plus

1 Saturday per month (4-hour shift)

Key Responsibilities:

  • To generate sales from initial enquiries, utilising product knowledge and customer questioning
  • Promote optional products based on identified customer needs and gain renewals dates to support the ongoing customer experience
  • Manage and prioritise your workload effectively in order to meet performance expectations
  • Update the required systems to arrange and process insurance contracts
  • Provide insurance products to our customers in a compliant manner in line with our regulations and company procedures
  • Process payments in line with company standards for insurance contracts
  • Maintain a consistently high level of quality in all your work in line with compliance standards
  • Comply with the Data Protection Regulations both in the office and in communications with clients and customers
  • Enforce the Anti-Money Laundering procedures whilst dealing with clients
  • Have an understanding of complaint handling and company procedures for dealing with them

Skills & Experience:

  • Some experience working in a contact centre essential
  • Excellent communication skills
  • Experience within an Insurance environment
  • Experience of Sales and an understanding of upselling multiple products
  • Positive attitude
  • Ability to prioritise workload to get the job done
  • Experience within a target driven environment

The company offer a superb working environment, support to develop and progress and a generous bonus.