Income Services Manager

Bracknell Forest Homes
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

We are a successful housing association that is moving into its next phase of development. We are looking for a dynamic, inspiring and focused individual to join our growing company to both deliver and devise our income collection strategy. Could you be our Income Services Manager?


To provide effective, robust leadership to the income recovery team; building a clear credit control focus to deliver rent recovery and debt collection operations for Bracknell Forest Homes, which meet key performance targets without compromising our customer care standards. To promote the ethos of debt and arrears prevention at an organisational level, to lead the team in the development and management of arrears prevention activities. To embed a continuous improvement and a performance management culture and monitor the effectiveness of business process, procedures and systems. To provide motivating leadership and be able to build a cohesive team as well as ensuring excellent partnership working with internal and external stakeholders.

About You

You must possess excellent people skills as well as the ability to analyse, interpret data and utilise to drive improvements and implement corrective actions. Can demonstrate knowledge of income recovery and welfare reform. Have sound knowledge of housing legislation and the court process. Be analytical, influencer at all levels, and have customer experience focussed background with the ability to have a positive impact on the customer journey. Good knowledge about budget setting and control and experience of developing and implementing service improvements.

About us

We are an ambitious housing association established in 2008. We own and manage around 6,000 rented homes, including 400 sheltered housing flats, as well as 1,100 leasehold and shared ownership properties.

We are now ready to invest further in our housing stock with the delivery of a 5-year planned & cyclical works investment programme.

We are also investing £2 million in the community over five years and have extensive training and commitment to our people.

Our benefits include:

· 28 days’ annual leave, plus bank holidays

· Scottish Widows contributory pension scheme

· Competitive salary and packages

· Health Shield cash plan benefit scheme

· Childcare vouchers worth up to £243 per month, free of tax and NI

· Corporate events

· Professional fees and subscriptions

· Volunteering days

· Free office parking

· Positive working environment that encourages learning and development