Accounts & Software Support Advisor

Reed Accountancy
18 Mar 2017
17 Apr 2017
Contract Type
Full Time
My client is a well established company based in West Sussex, they are seeking an Accounts Software Advisor.

This is aninteresting role that would suit candidates with a strong Bookkeeping / Accounting background wishing to utilise their people and IT skills.

• Answering telephone and email support calls in order to resolve:
• Queries regarding the use of our range of products.
• Data issues and identify program issues
• Program configuration queries
• General trouble shooting requests
• Using remote access software applications to investigate customer problems
• Logging issues and queries received
• Updating and maintaining our customer database
• Beta-testing new software features
• Reporting to the Support Services Manager
• Other ad-hoc duties

Successful applicants will need to demonstrate:
• Experience in accounting software systems
• Good knowledge and understanding of Balance Sheet and Profit & Loss
• Basic understanding of VAT
• Excellent communications skills
• Commitment to providing a high level of customer service
• A positive, enthusiastic approach
• The ability to work as part of a team and under your own initiative
• The ability to work under pressure
• An ability to distinguish between urgent and non-urgent issues
• The ability to think logically in order to resolve customer queries

Reed Specialist Recruitment Limited is an employment agency and employment business