Operations Manager

Bridge Recruitment
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Role: Operations Manager
Salary:£45k plus Company Car/benefits package
Job Status: Permanent
Location: London

Vacancy Reference: VR/03088 (Please quote this reference when making an application)

Role Description:

Our Client provides a wide range of market leading strategically outsourced services and solutions to a varied client base across the UK and Ireland. They support many of the world’s most prestigious companies and deliver services to the most demanding and quality critical environments.

Job Responsibilites:

  • You will lead, control, manage and improve the provision of Cleaning Management across multiple sites to meet commercial, financial, customer service and quality requirements in the most effective manner
  • Directly Manage a defined number of Cleaning supervisors and Operatives within their Client sites
  • Effectively planning and utilising resources to ensure consistent service provision
  • The management of the sites financial budgets; as well as identifying ways to drive efficiency savings through reducing surplus hours, over time, sickness, materials and consumables
  • Manage the performance of the team by coaching, training and developing the team to ensure that they perform to their maximum potential, as well as quickly taking action using appropriate methods such as HR procedures
  • if required to, address any drop or inconsistencies in performance standards.
  • Ensure the service in your area excels both in terms of customer service, customer satisfaction, and quality
  • Support your Line Manager in creating a culture that embraces change, as well as looking for opportunities to add value to the customer
  • Build strong relations with the customers on site, ensuring they are a key contact, regularly engaging with them making them feel valued and managing their expectations
  • Ensure that all weekly site inspections and any required action plans on their sites are completed correctly and in a timely manner, making sure the customer is fully informed of progress.

Skills / Attributes:

  • Strong organisational skills
  • Be able to multitask
  • Be able to use computer applications effectively
  • Have prior experience in operational management in the cleaning industry
  • Efficiently communicate both verbally and in written form
  • Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
  • Have leadership and supervisory skills
  • Have interpersonal skills
  • Be able to work with teams
  • Be able to coordinate with other departments