Your new company
RNW Group are an expanding Facilities Maintenance company who have extensive experience in delivering maintenance services. Working with clients in multiple sectors such as Retail, Healthcare and the Food and beverage industries, we have a wide scope of offerings.
Your new role
Due to the continued growth of the business, we have the opportunity for an experienced Facilities Coordinator to join our team on a full-time, permanent basis.
What you’ll need to succeed
To be successful for this role you will need to have, recent experience in the Facilities Management industry, excellent customer service skills and have the ability to adapt in this changeable environment. This includes, but not limited to:
-Detail Conscious - ensuring the integrity of all the information that you come into contact with is clear and communicated effectively and efficiently meeting our transparency values.
-Organised - planning and executing your assigned tasks on a daily basis in line with the appropriate deadlines.
-Proactive - anticipating the requirements of the customer, understanding the priorities and working together to achieve the shared goals. (and celebrating together when you do!)
-Quality conscious - 'That’ll do’ is never acceptable, the face you portray to our customers and partners will always be professional and of the highest standard. You will be proud of the work you do.
Your new duties
- Log jobs for customers received via telephone, email or their bespoke portal (issued by RNW SS) onto our AiMS system and dispatch to the relevant supply chain partner in line with financial budgets
-Keep customers up to date with progress reports until completion of works
-Manage mailboxes ensuring responses are met within SLA
-Monitor and manage open jobs, liaising with client & supply chain to ensure completion within SLA
-Provide tier 1 IT technical support to clients and supply chain partners
-To complete satisfaction audits with clients
In return we offer:
-A great working environment in a newly refurbished, modern office
-Eye care vouchers
-20 days holiday + 8 bank holidays
Job Type: Full-time
Hours Required: Monday - Friday 08:00 - 17:00
Salary: £22,000.00-£28,000.00 /year
Out of Hours working required via rota with additional potential earnings of £6,000.00 /year
Job Location: Basildon, Essex