Application Support Team Leader

30000 to 40000 per annum
18 Mar 2017
17 Apr 2017
Contract Type
Full Time
Application Support Team Leader Manchester (M40)Salary from £35, 000 to £40, 000 DOEAn innovative software application development business based in Manchester (UK) has a current requirement for an Application Support Team Leader to participate in the set-up and to oversee the day to day management of the helpdesk function. This business is the leading provider of user adoption solutions for Saa S based software applications and is enjoying sustained growth Ownership This new role will ensure customer support adheres to SLA’s, confirmed by regular reporting through ownership and development of technical support resources. You will be comfortable dealing with SQL Database, along with writing queries while providing 2nd Line support to clients. With responsibility for the on-call rota you will ensure continuous service to customers in Europe and Support The Application Support Team Leader will handle diagnosis of issues, and interact with the development team to create bug fixes. This opportunity is ideal for a versatile individual who has a good understanding of Saa S and comes from an Application Support background. More importantly someone who can use initiative, logic and technical ability to assist in finding creative solutions to every form of technical challenge both internally and out on client sites. . Advertised through Zoek. Ref:42811