Service Desk Analyst

Recruiter
H&R Talent
Location
Central London
Salary
£23-£25k
Posted
18 Mar 2017
Closes
17 Apr 2017
Contract Type
Permanent
Hours
Full Time
Service Desk Analyst

Permanent

West End, London

£23-£25k

H&R Talent are seeking an enthusiastic and energetic Service Desk Analyst on a permanent basis for a leading Media Company based in Central London.

You will be the first point of contact for all IT Support to users in their London and international offices. Day to day you will be providing technical support to end users via phone, remote and email and escalate through the appropriate channels when necessary.

You will be expected to deliver fast, efficient and friendly service whilst meeting Service Level Agreements.

The ideal candidate will have a proven background working in a service desk environment, possess excellent communication skills and have the ability to work under pressure and maintain a professional manner at all times.

In return this opportunity offers an excellent salary and benefits package with great scope to progress in their IT career. You will also be provided with training throughout the year.

Key Skills:

Microsoft Windows 7/8.1 and Server 2008/2012

Microsoft Exchange/Office 365 Admin

Active Directory Admin

Microsoft Office for Windows and Mac

OS X 10.9 - 10.11

Apple iOS

Knowledge of Networking

Mobile Device management

ITSM tools or ticket logging systems

VOIP

Desirable:

Microsoft certs (MCP, MCSA)

CompTIA certs (A+, Network+, Server+)

ITIL Foundation

If you are interested in this excellent role within an exciting organisation please send your most up to date CV to Chris Roper at H&R Talent.