1st Line support Analyst

Stafford Sharp Associates Ltd
£20k - £240k pa
18 Mar 2017
17 Apr 2017
Contract Type
Full Time
IT Support Engineer - (1st Line) Windows Server / Vmware

Daventry, Northamptonshire

£20k - £24k depending on experience

Key Skills
IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Field Support, Implementations, Microsoft, Windows, Virtualisation, Office365, Remote Support, 1st Line, 2nd Line Support, MCITP, MCSE / MCSA, Active Directory / AD.

We have an exciting opportunity for a talented 1st / 2nd Line IT Support Engineer (Windows Server / Office 365 / Vmware) to join my client, a fast-paced, growing IT Managed Services company based in Daventry, Northamptonshire, and become a key member of their busy Helpdesk team. As a 1st Line Support Engineer, you will act as the initial point of contact on my clients IT helpdesk, working to and meeting SLA response and resolution targets for their customers IT issues.

As an ideal candidate for this fantastic IT support opportunity, you will have a minimum 1 years recent employment in a technical Service Desk role environment supporting multiple external or internal users, via telephone and remote access. It is essential that as a 1st/2nd line support analyst you have excellent interpersonal skills, with a confident and organised personality and be committed and driven to deliver excellent customer service at all times.

As a Technical support engineer you will have the ability to demonstrate recent practical experience and a solid understanding of troubleshooting, supporting and administering: Windows Server, Active Directory, Group Policy, DNS, and ideally, Citrix XenApp and Terminal Services, Microsoft Exchange Server 2003-2012. My client would also expect experience with Windows XP/7/8, Microsoft Office. Experience with VMware would be highly beneficial.

As a passionate IT Support Engineer you will have the ability to work under pressure, multitask and organise priorities, and have the ability to take ownership of issues and work to tight timescales.

Experience of using remote management and monitoring software, and technical troubleshooting & support of Symantec Backup Exec, Veeam, would also be very handy, as would certifications in ITIL, Microsoft, VMware, Citrix etc.