ServiceNow Engagement Manager ITSM ITIL Project Manager Service

Recruiter
Pro-Quest Resourcing Ltd
Location
Central London / West End
Salary
£51000 - £70000 Per Annum 50-65K + Excellent Benefits + 15% Bonus + Tr
Posted
18 Mar 2017
Closes
17 Apr 2017
Contract Type
Permanent
Hours
Full Time

ServiceNow Engagement Manager ITSM ITIL Project Manager Service Delivery Manager

Location: Central London
Salary: 50-65K + Excellent Benefits + Bonus + Route into ServiceNow Consulting + Training + Certifications

ServiceNow Engagement Manager ITSM ITIL Project Manager Service Delivery Manager to work on the delivery of ServiceNow solutions and services, in a client consulting environment. High profile and growth opportunity that demands a highly motivated individual with strong technical, communications and organisational skills, who is eager to succeed and become part of a rapidly growing company!

You will be joining an existing team working within the London & European market

ServiceNow Engagement Manager ITSM ITIL Project Manager Service Delivery Manager responsibilities:

* Lead Project engagements throughout all stages of the project lifecycle successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes
* Manage all aspects of the project delivery team
* Prepare client facing and internal deliverables
* Provide expert leadership in workshops deriving and planning business and ITIL processes
* Building and maintaining relationships with key executives and decision makers
* Drive the continuous improvements of our methodology and service offerings based on client experiences

To be successful the ServiceNow Engagement Manager ITSM ITIL Project Manager Service Delivery Manager should have:
* Previous ITSM experience gained as a Service Delivery Manager or Project Manager within the technology team of a large organisation
* Experience of being involved in the implementation of an ITSM toolset (preferably ServiceNow)
* Ability to understand the bigger picture? and the business drivers
* Commercially astute, able to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity
* Excellent communication skills (both written and verbal), strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) and strong organisational skills
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
* Proven team player and team builder
* Strong knowledge of and qualifications in ITIL and Project Management methodologies
* Degree or equivalent, and proven experience in technical and/or service delivery roles
* Ability to be based at our headquarters in London, with flexibility to travel within the UK

Truly unique opportunity for a ServiceNow Engagement Manager ITSM ITIL Project Manager Service Delivery Manager to join a dynamic and rapidly growing technology company with a strong sense of dedication to their customers. The foundation of their success is built not only upon implementation of great technology, but importantly upon our people. Through cultivating an environment that gives employees opportunity and resources to thrive, have a skilled team of bright, energetic, team players with the confidence and desire to put innovative ideas into action!