Personal Lines Account Handler

NJR Recruitment
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Personal Lines Account Handler

Location: Leicester

Salary: up to £18,000 - £22,000

NJR are currently working with an National insurance brokers who specialises in meeting the needs of private and business clients dealing with personal and corporate insurance risks and now due to their ever expanding growth have and opportunity for a Personal Lines Account Handler Account Handler to join their Leicester based team.

The main purpose of your role will be to handle renewals and mid-term adjustments and providing assistance in claims issues, whilst assisting customers with enquiries relating to their Personal Lines claims, either by direct involvement with the insurer concerned, or providing contact names and telephone numbers for customer own direct contact.


  • Processing of both online/telephone generated business.
  • Disclosing clear and useful information about the product.
  • Ensuring all verbal disclosures are discussed with customer.
  • Issuing all necessary paperwork to clients.
  • Ensuring policies are adjusted in accordance with client’s requirements and policy terms.
  • Dealing with queries on existing business.
  • Control your own diary system, ensuring all items are followed up by the due dates, particularly in relation to outstanding documentation from clients or insurers, premium payments and survey matters.
  • Filing of all records on a daily basis.
  • Assisting with claims administration where necessary.
  • Provide back up to the Department Manager in performing the daily and operational routines of the Company's computer system.

The successfully candidate will need to have proven experience working as a Personal Lines Account Handler - preferably within a commercial insurance/ broker environment. You will have knowledge of FCA ICOB Regulations and Insurance products as well as having solid communication and articulation skills and a high level of competency in Word, Outlook and Excel.

Our client is looking for a highly motivated and enjoys the challenge of a diverse role whilst having an eye for detail. It is also essential that the successful candidate is a team player, committed to the company, has a flexible and thorough approach with the ability to priorities their work.

For further information please contact one of our specialist consultants quoting REF: NJR6217