Xerox On Site Photocopier Engineer

print recruitment ltd
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Department: Service

Reporting to: Customer Service manager

Hours: 40 hour per week (830 am - 530 pm)


BASED PRIMARILY at our client customer premises In Croydon. The role is to ensure the customer receives a high level of service to maintain their equipment in line with the customer service level agreement.


a) Ensure that break/fix calls are attended to promptly and in line with the customer's SLA and the fix time is kept to a minimum.

  • b) Communicate effectively with the customer whilst on site, and update the customer call management system where appropriate.
  • c) Ensure your hand held device is monitored regularly and operated correctly and efficiently.
  • d) Ensure any potential break/fix time failures are flagged quickly and all avenues are explored in order to achieve the customer SLA.
  • e) Participate in regular team meetings
  • f) Regularly monitor and adjust toner stock holdings to maximise efficiency whilst ensuring optimum customer satisfaction at all times.
  • g) Ensure that the onsite loan and donor stock is fit for purpose and ready to be deployed if required.
  • h)Review and regularly monitor the spare parts holding for the site for which you are responsible.
  • i) Attend break/fix, toner calls and assist with device relocations if and when necessary.
  • j)Carry out any other tasks relevant to the onsite customer support role.
  • k) Be personally responsible for your own health & safety and to be aware of obligations to other staff and customers in accordance with legislation.
  • l)Be aware of the importance of conformity with the Quality & Environmental policies and procedures.
  • m) Recognise the significant environmental aspects and impacts related with your work and the environmental benefits of improved personal performance.

Job Type: Full-time

Salary: £30,000.00 /year

Job Location:

  • London, Greater London

Required experience:

  • Xerox Photocopier TRAINING: 5 years

Required licence or certification:

  • Driving licence