Personal Lines Account Handler- Birmingham- £16,000-£18,000

Heat Recruitment
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Personal Lines Account Handler

Location: Birmingham

Salary: £16,000-£18,000

Our client is a successful Insurance Broker who is now looking for a Personal Lines Adviser to join their team in Birmingham. This is an exciting opportunity for someone who is looking to either continue their career within the Insurance Industry.

The successful candidate will act as a link between insurance companies and the customer. Using excellent knowledge of the general insurance market to correctly inform the client and offer sound impartial advice and also provide a consistently excellent level of service at all times to increase renewal retention levels and ensure business reputation remains high.


  • A predominantly office based role where specialist vehicle insurance enquiries are received by telephone.
  • The Customer Service Adviser will follow a set sales structure to establish the need and demands of the customer.
  • Quotations are based upon the answers and information verbally elicited from customers.
  • To liaise with external underwriting companies and internal specialist vehicle Underwriting Managers in order to assist with in the accurate setting of renewals and adjustment premiums.
  • All duties to be performed according to company procedures and regulatory requirements
  • Achieve personal performance objectives as agreed with your line manager.
  • Maintain awareness of existing and new product ranges.
  • Occasional attendance of off site events to promote the sale of Specialist Vehicle Insurance may be necessary.
  • To meet agreed company standards with regard to Competence


  • Excellent communication skills
  • Analytical and numerically minded
  • Attention and accuracy of work detail
  • Rapport building and sales closing
  • Maintaining a customer focused attitude
  • Administration and time management
  • Computer literate
  • Good standard of interpersonal skills
  • Ability to meet deadlines and exceed targets
  • Flexibility and Adaptability.

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career

Personal Lines, Insurance Adviser, Account Handler, Adviso