IT Support Engineer

Location
Towcester
Salary
Negotiable
Posted
21 May 2018
Closes
18 Jun 2018
Ref
00082914
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This company is one of the world's leading suppliers of high-quality static storage solutions, state of the art intra logistics and automated material handling systems. The technology includes robotics and complex software solutions. They have a strong order book following major wins this year and they are looking to expand the team.

With this continued growth they are looking for an IT Support Engineer to work within the IT Department in Pury Hill, near Towcester. This is an ideal career move for a graduate in an IT discipline with a couple of years' experience or someone with five plus years' experience in the IT world which would include good knowledge of Java, SQL and IT support.

You will join a small team to deliver first line support and a first-class service to new and existing customers:

- Providing 1st & 2nd level support for IT issues -

- Take calls on the help desk, providing 1st line support. Update help-desk ticketing system to track, monitor, and resolve issues.
- Identify issues that are mechanical or logical in nature and escalate to the appropriate team for resolution.
- Identifying issues and resolving issues to a 1st line level.
- Provide Resident Maintenance with on/off site IT support as required.
- Assisting 2nd line teams investigate issues.
- Analyses system daily operation reports to track and identify opportunities for continued improvement.
- Writes and updates knowledgebase articles.
- Effectively communicates with customers in high-impact scenarios.
- Initially will be required to visit the company and Customer sites for training, experience and networking.
- Customer visits may also be required if the issue is not able to be resolved remotely.
- Proactively ensure personal safety and the safety of others by complying with the Company's health and safety policies and procedures.

Commissioning and Testing.

- Support commissioning teams with commissioning and go live testing of new customers.
- Assist development activities by supporting software test for new and existing customers.

To be successful they will look for demonstrable experience of a professional, robust, articulate individual with strong presentation skills and self-motivated, and able to work on their own initiative especially under pressure.

Travel to existing and potential new build and/or existing resident maintenance sites may be required as well as some nights away from home especially during periods where they are ramping up a new site.

If you are after a long-term career opportunity, they would like to hear from you.

In return they can offer you a competitive salary, with benefits, on the job training and development and a career within the company.

Please send your CV.

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