Front of House Cafe Manager
We are delighted to be working with Floors Castle which is home to the Duke and Duchess of Roxburghe and is a major tourist attraction in the Scottish Borders attracting over 30,000 visitors per year. The Castle, Courtyard Café & Gift Shop are open daily at Easter to end October. The Courtyard has recently undergone a major refurbishment to create an attractive self-service operation with the facility to cater for groups with waiter service.
The Terrace Café at the Gardens, operating all year round, has grown significantly in the last four years and offers a modern, brasserie style menu. Internal seating capacity has been increased to 54. It also has a deli/ shop offering a selection of branded food products prepared in the Castle Kitchen.
The Front of House Manager is a hands on member of the Catering Department- which consists of The Terrace café, Courtyard café & Deli/shop, line managing the FOH catering/ deli team, working in partnership with the Head Chef/Cook to deliver innovative excellent standards of food production & food service at Floors Castle enterprises. You will be responsible for the day to day running of the Cafes & deli with particular emphasis on customer service and staff training.
In addition the postholder is expected to build and coach a highly effective team to be commercially aware and put the visitor at the heart of everything they do, working in partnership with the Head Chef/Cook to build cohesion within departments, ensuring excellent levels of customer service throughout and high operational standards in line with policies and practices. To effectively and profitably manage the catering operation and staff through direct and delegated supervision. Identify and develop additional catering activities and income streams in order to maximise income and profit.
To develop close links with the Visitor Services Manager to ensure commercial opportunities are maximised and be a key player in the estate management team and actively engage with the other Heads of Departments
However, occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Management.
A full job description is available on request.