Technical Service Manager - Comcat commercial catering

Hunter Selection Ltd
18 Mar 2017
17 Apr 2017
Contract Type
Full Time
The Employer:

Our client is an established commercial catering equipment company covering the UK. Due to the expansion of the engineering team they are currently looking to recruit a Service Manager to oversee the COMCAT Engineers who carry out all engineering/maintenance work on a day's shift pattern.

This person would ideally be a COMCATS qualified engineer with management experience.

They would predominantly manage the UK wide field based engineering team, and be responsible for the office based Engineer scheduler and Planned Maintenance Administrator.


To deliver an outstanding technical service to our customers across all engineering teams -

employed and sub contracted, as well as providing leadership, direction and support to all

technical disciplines across the group.


To manage, motivate and develop the engineering workforce - internal and subcontractors.

To provide expert technical support to engineers, customers and the wider group.

To attend site when appropriate to resolve significant customer issues.

To ensure all engineers comply with agreed systems and processes, including admin,

Health & Safety, quality and customer service.

Chair weekly SOS review to ensure escalation and resolution of critical repairs.

To ensure that all engineers have correct skill level and appropriate qualifications to

complete the call they are attending at pace and to the required quality.

To maintain detailed training records for each engineer.

To assess the developmental needs of the engineers and agree appropriate training

provision in liaison with the Commercial Director.

To monitor the performance of the engineering workforce against department and

personal objectives and KPIs to ensure achievement of expected performance.

To ensure that all engineers are aware of both the Company's Health and Safety policy and

statutory legal regulations and obligations.

To ensure Performance Reviews are completed across the engineering workforce.

To ensure adequate technical cover is available at all times, including the weekend rota

and stand by duties.

To ensure good communication between engineers and both internal administration staff

and customers.

To ensure that all engineers are properly resourced in terms of tools, stationary, manuals,

transportation and Personal protective equipment.

To hold half yearly meetings with all engineers.

To lead the recruitment of new engineers.

To deal with day-to-day personnel issues for the engineers.

To act as technical specialist on Group Catering Products.


Professional Qualifications in gas and electrical applications.

IT literate.

Capable of operating at board level and dealing with senior stakeholders.

Commercially numerate and astute.

Good working knowledge of the equipment industry as well as foodservice and care.

Excellent presentation skills - written & verbal.

Detailed knowledge of all elements of delivering departmental plans.

Detailed knowledge of the industries technical ways of working.

We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK.

Hunter Selection is an employment consultancy and currently has permanent vacancies for Engineering and Manufacturing professionals throughout the South West of England and South Wales. If you are looking for work in this area we may be able to assist you. Contact us directly on and discuss your requirements with one of our dedicated consultants.