Service Advisor - Automotive industry

Jackie Wilsher Staff Service
Leighton Buzzard
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Service Advisor - Automotive industry

Leighton Buzzard

Full Time Permanent

£18,000-£22,000 + up to £3,000 bonus

Within this role, you will act as the liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to the service department. You will display exemplary customer service skills and a sales-minded attitude.

Job Duties:

• Communicates with clients about vehicle problems, insurance questions, and warranty issues

• Maintains positive relationships with clients to ensure repeat and return customers

• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available

• Answers customer questions about services, including when to expect vehicle repairs

• Displays extensive knowledge about products and services

• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

• Acts as an advocate for clients when communicating vehicle problems and needs to repair department

• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner

• Processes customer payments

• Demonstrates extensive knowledge of service department

Desirable skills:

• Previous Experience in Vehicle Service Department

• Knowledge of Vehicle Parts and Services

Essential skills:

• Computer skills

• Customer-Facing skills

• Strong Communication skills

• Team management

• Sales experience

• Enthusiastic attitude

• Self-Motivated

Working Hours:

08:30 - 18:00 Monday to Friday

08:30 - 13:00 Alternate Saturdays

Please apply now