2nd Line IT Support Analyst

Edwards & Pearce
12 May 2018
15 Jun 2018
Contract Type
Full Time
Job Title: 2nd Line IT Support Analyst
Salary: £24,000 - £27,000 depending on experience
Location: Scunthorpe

A fantastic opportunity for a 2nd line IT Support Analyst to join a growing company in Scunthorpe, supporting a large range of leading businesses across the UK. You will be working in a small, lively and friendly team and be responsible for providing fast and effective support to IT customers when things go wrong. In return you will be given the chance to grow and develop through personal development and coaching, with a company that strive to be excellent in everything they do.

- To provide clear and accurate assessment of a fault by establishing root cause
- Ensure all incoming calls on helpdesk maintains LA’s where possible
- Ensure that all emails in IT inbox are responded too and assigned appropriately
- Ensure customers are provided with a call reference both verbally and via email
- Keep customer up to date on all your ongoing calls and ensure every call on the system is up dated
- Work as part of the IT support team
- Ensure all on site visits are booked in with the customer prior to the end of the current working day
- Ensure engineers have job sheets and parts
- Assess each call for severity and deal with accordingly
- Update ticket system with customer information
- Attending training courses when required
- Assist with carrying out any IT Projects

- 2 years’ experience working in an IT support role
- Excellent telephone manner and strong communication skills
- An exceptional trouble shooter
- Knowledge of Hyper V & VM Ware
- Experience with Office 365
- Exchange Server
- Windows Servers (Apply online only)
- Knowledge of security solutions Anti-Virus, Encryption, MDM etc
- Microsoft Accredited or equivalent desirable
- Strong organisational skills
- Passionate about delivering first class customer service
- Very strong IT skills

IT Solutions


- 28 days holiday
- Annual Profit share
- Pension Scheme
- 38.5 hours a week Monday - Friday

If you would like to apply for this role please forward your CV preferably in Microsoft Word format to us including your full postal address and contact telephone numbers.

• Edwards & Pearce is a professional recruitment consultancy with 11 specialist divisions managed by experts in their own area of recruitment
• Established in 1998
• Employ approx 30 staff
• 2 offices in Doncaster & Hull
• Edwards & Pearce operates according to a strict ethical code and aims to offer both candidates and clients the highest levels of professionalism and customer service.
• Edwards & Pearce has an enviable client base including plc’s, blue chip organisations and SME’s , global FMCG manufacturing, the public sector, charities and the Big 4 accountancy firms achieving preferred supplier status with many clients
• From the 2 offices based in Yorkshire, Edwards & Pearce successfully recruit for not only local, regional and national clients but has also undertaken and filled international assignments

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