Application Support Engineer

Recruiter
The Works Staffing Solutions Limited
Location
United Kingdom
Posted
15 May 2018
Closes
18 May 2018
Contract Type
Permanent
Hours
Full Time

Application Support Engineer

Southampton, Hampshire

Salary: Competitive plus excellent benefits

Our client is a fast-moving technology company and one of the most successful within their industry. Due to continued growth they are currently recruiting for an experienced Application Support Engineer to join their busy team.

Primary areas of responsibility:

  • Manage and resolve issues within the ticket management system
  • ITIL Awareness
  • Supporting multiple tickets simultaneously
  • Ensure users are kept updated
  • Problem solving and investigating queries
  • Supporting with the release process across multiple environments
  • Updating / Maintain user permissions
  • Creating technical knowledge base documents to be used within the team
  • Working closely with internal teams and clients to ensure high quality fixes
  • Working to strict deadlines for delivery
  • Administrative and ad hoc activities as required
  • Effective communication to resolution across business departments
  • Maintain confidentiality within all aspects of the job role
  • Requirement to work a flexible schedule, including nights, weekends and holidays and be a part of an on-call rota

Minimum level of experience required: (including any industry-specific experience)

  • A minimum of 3 years' Application/Development support experience

Minimum skillset required:

  • Being a logical thinker with good analytical and problem-solving skills
  • Demonstrable experience supporting Microsoft SQL Server 2012 or later
  • Experience with SQL to an advanced level
  • Be able to demonstrate a good level of knowledge in HTML, JavaScript, C#
  • Excellent communication skills across all levels and enjoy working as part of a team

Rewards for you:

  • Benefits including 25 days' holiday (plus your birthday off!)
  • Healthcare, income protection, life assurance and access to an award-winning online benefits scheme
  • Great team and innovative office environment
  • A competitive salary

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