Credit Controller

Peninsula Business Services Ltd
16 May 2018
21 May 2018
Contract Type
Full Time
Credit Controller
Manchester City Centre

About Us
Peninsula are the leading provider of employment law and health & safety services in the UK. Established since 1983, we have over 35,000 businesses who have already integrated Peninsula to work as part of their HR and Health and Safety departments. Headquartered in Manchester, Peninsula employs over a 1000 people across the UK, Ireland and Australia and New Zealand.

We are looking for an experienced Credit Controller who can appreciate the challenge of assuming responsibility for a number of ledgers and a workload in a fast-paced but supportive team environment. The focus is on cash collection but provided with remarkable service and care, along with a firm commercial approach.

Job Purpose

This role involves working within the Group Credit Control department at our Manchester Head Office, actively controlling and responsible for cash collection and ledger administration over a range of group companies within the Peninsula group.

  • Contacting members in relation to their overdue accounts, payment and service queries via telephone, email and letter using the Credit Control workflow system
  • Deal with all incoming correspondence including calls, emails and other correspondence from clients and handling their queries regarding accounts queries and contracts enquiries and making necessary notes on our systems to keep accurate and timely records
  • Processing debit/credit card payments
  • Liaising with internal departments to ensure Member Accounts and Peninsula's internal processes operate as smoothly as possible
  • Complete account adjustments where required
  • To hand over files for Litigation when the collection opportunities are exhausted with a full case history.
  • Making Client Services aware of any complaints, cancellations or action points
What you Bring to the Team
  • Must have previous experience within Credit Control
  • Confident telephone manner
  • Strong communication and negotiation skills
  • Ability to learn and absorb credit control techniques
  • Be Computer Literate – MS Excel is essential
  • Ability to work as part of a busy team
  • Ability to work under pressure
  • 25 days holiday, plus bank holidays
  • Childcare vouchers, contributory Pensions Plan and Life Insurance
  • Access to Employee Assistance Programme
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – we call this ‘Fun Friday’!
  • Company incentives, access to discount schemes
  • Profit Share scheme
Why Join our Team?
This is a really great opportunity to join a well established Credit Control team. There’s opportunity to develop your career further if you wish, but whatever your starting point, you are guaranteed to grow and develop your knowledge and abilities and to feel that you are making a real difference.

if you are looking for the next step in your career from both a salary and a career development perspective apply now.
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