Data Analyst

12 May 2018
15 Jun 2018
Contract Type
Full Time
Anchor is England's largest not-for-profit provider of housing and care for older people, employing almost 9,000 capable, caring and committed colleagues. Our insight and reputation is built on almost 50 years' experience. During this time Anchor has grown to provide housing and care services to almost 40,000 people at 1,000 locations across England

Data Analysts
Location - Bradford
Salary - GBP 22,000 - GBP 28,000 per annum, depending on experience??
Contracted hours - 37.5 per week
Contract type - permanent

Anchor is looking to recruit data specialists who have a passion for MI and want to find the next challenging step in their career. The Anchor Property Team is undergoing an exciting period of change. To help drive our 5 year business plan and new ways of working, we're looking to bring data expertise into the Asset and Compliance Team.

Reporting into the Systems & Outcomes Lead, responsibilities include:-

* Maximise the use of and support and advise in all aspects of property systems, adopting superuser capbailities as required in the production of and offering expertise to the department in the access and manipulation of contained datasets to feedback on operational processes
* Offer Property users appropriate support and advice in managing emerging situations with IT colleagues, which may involve complex technical hardware or software problems.
* To keep the department's systems, databases and spreadsheets and other related software systems accurate, up to date and well-maintained.
* Explore, cleanse and manipulate data sets in SQL, data engines, spreadsheets and all other database languages, and carry out quality assurance of data uploads and reporting
* Generate actionable insight for a wide range of business partners; relate and convey key insights in dashboards and stories, generally in Cognos, future Analytics tools and Excel
* Work with the business on varied projects including developing new ways of working, segmenting and optimising the business; and in supporting future development of system interfaces
* Identify new ways to use data and algorithms to improve daily decision making in the business
* Analyse data to support or refute various business hypotheses and generate new ones
* Preparation and distribution of regular updates and reports.
* Liaise across Property teams, IT support, Procurement and Finance for system updates, maintenance and information sharing.
* Monitor and maintain regular and scheduled data transfers and synchronisation
* Develop and maintain lean processes and procedures for updating of completed works, survey data and other system related procedures
* Ensure Anchor is able to produce legislative and rating information that is up to date, accurate and reliable, support any independent validations or audits of stock condition data to ensure a successful audit report is achieved.
* Analyse data to explore customer usage patterns and behaviours, identifying intelligence insights to share and update internal teams.
* Lead associated opportunities to improve delivery and serve our customers better
* Create data dashboards, graphs and visualisations to frequencies required by the business
* Attend user group and other meetings, internal and external, as required

Required knowledge & experience:-
* Stock condition databases and stock performance modelling tools, repair & maintenance systems, e.g. Northgate, Keystone, APEX, ARK, Saville's APE, etc.
* SQL/Access databases and structure
* Transferable knowledge to associated Data engines, interfaces eg. BARIS
* Property maintenance planning and asset management in a Housing environment
* Fire, Lifts, Electrical Gas and Asbestos plus general compliance regulations in relation to service contracts for residential dwellings
* Knowledge of residential property maintenance and life cycle costing An appreciation of financial processes relating to property Asset Management
* Awareness of investment and options appraisal processes
* Production of KPIs, forecasting works and budgets and management information
* Prior experience or ability and willingness to learn SQL and other data languages as required
* Property maintenance or asset management or similar technical background
* Utilising and administering complex databases
* Database configuration & maintenance
* Customer Relationship Management
* General understanding of business processes
* Demonstrable experience of project management and project management tools
* Experience of applying core analytical and problem solving skills
* Creative problem solving, analytical and research skills
* Report presentation, both written and verbal

Required skills:-

* Proficiency in the use and management of complex relational databases with excellent analytic and numerical skills, and ability to quickly
* Ability to examine data critically to extract meaningful insights
* Ability to use tools such as Excel to manipulate and interpret data
* The ability to communicate findings clearly to non-technical colleagues
* Excellent IT skills
* Construction of queries and report building
* Microsoft Excel and Project
* Able to operate as part of a team or on own initiative requiring minimal supervision or assistance.
* Ability to prioritize
* Pro-active problem solving
* Attention to Detail
* Information seeking and curiosity
* Confidence & Resilience
* Customer Excellence

Generous benefits include 25 days annual leave plus bank holidays, contributory pension scheme (6% employer contribution, 3.75% employee contribution), optional 25% discounted private health cover, Life Assurance, discounted retail and child care vouchers and the ability to buy and sell annual leave entitlement

Please note the application close date may change if we receive high volume of applications

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