Assistant Service Manager

Sitec Group
11 May 2018
18 May 2018
Contract Type
Full Time
Sitec are currently looking to recruit an Assistant Service Manager for a nuclear MoD establishment in Reading (private organisation). The post is an initial 9 month contract (with potential for long term) and is paying competitively on an hourly basis circa £35.00 - £40.00 per hour on a Ltd / Umbrella basis.

Successful applicants will be required to be Security Cleared prior to appointment and due to the nature of the projects with this client, Sitec can only accept applications from those resident in the UK for the last 10 years who hold a full British Passport. Dual nationals may be considered for certain roles.

Background: On the 1st April 2018 a new contract commenced on site to operate and maintain a Tier 2 Secure Data Processing facility. This is a standalone contract to provide a 24/7 service against very demanding performance measures. The contract is managed on site by a client “Thin Client organisation” charged with piloting the introduction of new methods of working whilst remaining in a regulated environment. The Thin Client consists of a Customer Service Manager, Maintenance Manager and Design Manager, this development role is to provide support to this team. The successful candidate will report to the Customer Service Manager

Key Responsibilities:
1. Responsible for the co-ordination of the contractual meetings that occur on a Monthly, Quarterly, half yearly and yearly basis
2. Receive and collate reporting data from Contractors and check it conforms to the contract deliverables
3. Liaise with Contractor’s delivery manager if reporting data is incorrect or insufficient in order to meet the reporting cycle deadline
4. Assist the Customer Service Manager in compiling reporting data from the three main contractors into one report for issue to Client
5. Organise venues for Contract meetings ensuring invitations are sent out, rooms are booked and hospitality is provided
6. Take meeting minutes and log actions during meetings, planned workshops and other meetings as necessary
7. Prepare for service meetings with required action logs printed, and previous meeting minutes where required
8. Create and maintain action log and prepare for review meetings
9. Create and maintain Risk register and associated mitigation to those risks. Facilitate Risk Identification workshops
10. Organise service group workshops (on-site and off-site) ensuring invitations are sent out, rooms are booked and hospitality is provided
11. Co-ordinate the actions that arise from the Service Contract meetings
12. Organise OMG and SWG customer meetings ensuring invitations are sent out, rooms are booked and hospitality is provided.
13. Assist the Customer Service Manager in the preparation of budgets, monitoring spend and reporting expenditure to contract requirements.
14. Working with the Customer Services Manager to develop and deliver specific artefacts as required through the contract
15. Undertake other duties as directed by the Customer Services Manager

Personal Qualities:
• Project Management Skills
• Ability to deal professionally and communicate with staff, visitors and MOD representatives at all levels
• Well-developed IT skills in MS Office products and other document handling systems.
• Financial awareness and experience in developing and managing budgets.
• Ability to handle sensitive information.

This vacancy is being advertised by Sitec

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