Barker Munro Recruitment is working with a well-known highly successful insurance company who are currently looking for a Complaint Handler to join their office in Haywards Heath.
As a Complaints Handler you will be managing the complaints process by taking ownership of individual cases and resolving satisfactorily in accordance to FCA / FSC and TCF principles, and ensuring that customers are treated in a fair and consistent manner. As well as this part of the Complaints Handler role is assisting the Operational Standards team in maintaining statistical and root cause analysis of complaints to enable continuous improvement.
Some of your main responsibilities would be:
Managing your own caseload, ensuring all complaints are handled within required deadlines in accordance to regulatory requirements.
Speaking with customers over the phone to gain a full understanding of their complete to enable you to reach a fair outcome as quickly as possible and then making follow up contact to discuss the outcome reached.
Contact internal and external parties for relevant information to investigate and close the complaint.
Assisting with TCF feedback and provide recommendations for improvement.
Knowing, understanding and applying the principles of TCF and report any potential area of risk to your line manager.
In order to be considered for the role you will need to have a desire to take ownership of issues, resolve them and have extensive experience within customer service, supported by knowledge of FCA and FOS regulatory guidelines. The successful candidate will also have a high standard of written and telephone communication skills and have the ability to communicate effectively at all levels. A background in motor insurance is desirable.
If you are interested in working as a Complaints Handler then please send your CV Barker Munro Recruitment Ltd by using the relevant links.