Customer Support / Help Desk Support Analyst - Banbury - £25k

Recruiter
Avanti
Location
Nether Worton
Posted
15 May 2018
Closes
18 May 2018
Contract Type
Permanent
Hours
Full Time

Customer Support / Help Desk Support Analyst - Banbury - £25k

Avanti Recruitment is working with a leading Software House in Banbury to recruit a Helpdesk Support Analyst to join their team. They are looking for someone who can support their clients with their software products and once trained, be a super-user with their products and can advise customers to deal with any issues that arise. We are looking for someone who will be supporting clients by phone, email and remote desktop so great communication skills are essential. This will be a great role for someone with at least 2 years experience working on an IT Helpdesk or Software Helpdesk and training and wants to work for a growing and successful company. Training will be provided to get you quickly up to speed with their products and you will become a super-user so can advise their customers how to get the most out of their products and deal with any technical issues. You will have the opportunity to learn new skills and over time pick up knowledge of other Microsoft desktop and server technologies.

To be considered you will have at least 2 years experience in a Helpdesk or Technical Customer Support role either in a Software or IT Support company. You must be pickup and learn detailed technical knowledge of their software products and document and track any issues using their CRM systems. You must be able to troubleshoot and diagnose any common Windows user issues and basic networking problems. Finally, you must have excellent communication skills both written and verbal.


Salary: £25,000

Duration: Permanent

Location: Banbury


For immediate consideration and interview in the next week please APPLY NOW.

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