FNOL and Liability Insurance Claims Handler

Recruiter
Twenty Four Seven Recruitment Solutions Ltd
Location
Tonbridge
Posted
11 May 2018
Closes
18 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
To be committed to provide our customers with a world-class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time.

You will be the first point of contact for our policyholder who has suffered a loss following an incident involving their car. You must be able to obtain the relevant details from them and record this information giving the customer excellent advice and assistance, whilst also assessing liability from the circumstances of the incident.

Responsibilities;

 Provide advice to customers on making a claim and the processes involved.

 Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.

 Assess liability for an accident and offer advice and guidance to our customers giving an objective opinion on prospects and where necessary advise customers regarding where liability will rest.

 Validating that cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.

 Identify fault claims and enable rapid, proactive third party intervention.

Needed;

 Ideally minimum 6 months’ experience working in the FNOL team for an insurer or motor claims handler; or

 Minimum 12 months working in the insurance industry or minimum 18 months in a call centre, or customer service environment

 Good spoken and written communication skills

 Accuracy and attention to detail

If you are interested please apply now

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