1st Line IT Technician

Recruiter
NTS Group
Location
Birmingham
Posted
06 May 2018
Closes
15 Jun 2018
Contract Type
Permanent
Hours
Full Time
We are recruiting for a 1st Line IT support Technician. If you are a natural problem solver and ideally have experience within IT or professional services this could be the perfect opportunity for you. Main duties of 1st Line Support Assistant:
Excellent customer service over the phone
Providing desktop hardware and software support including Windows 7, Windows 8 and Windows 10
Using Active Directory to create users and reset passwords
Updating service desk system in accordance with internal procedures to log all queries and incidents
Carrying out initial incident diagnostics and resolve where possible and escalate to 2nd and 3rd line where necessary
Delivering support for clients remotely and over the phone

Microsoft Certifications or relevant qualifications such as BTEC in IT are preferred but not necessary as training is provided. Flexibility is also key in this role and you will be available to work between the hours of 9am -5pm.

If you feel that you have the knowledge, experience, motivation and you are proactive and have a can-do attitude, please apply now. Salary is negotiable from £17K-£21K depending on your experience and qualifications. Please note, this is a dual application and if you are not successful we may provide you full training to get you relevant qualifications and experience within the IT market

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