Support Desk Co-ordinator - Eastleigh - £22,000 - £24,000

Recruiter
Spectrum IT Recruitment
Location
Eastleigh
Posted
15 May 2018
Closes
18 May 2018
Contract Type
Permanent
Hours
Full Time

Support Desk Co-ordinator - Eastleigh - £22,000 - £24,000

A Support Desk Co-ordinator is required to join a growing and progressive managed service provider (MSP) from their head office based in the Eastleigh area.

The role of a Support Desk Co-ordinator will involve organising the support team and putting in place processes to ensure KPI's are being met. This is a "hands-off" technical role and therefore will not be suitable for those seeking a technical position. An understanding of IT support, however, is essential to ensure you are able to monitor and escalate calls effectively.

As you will be working within a small team environment and also liaising with customers then your communication skills, both written and verbal must be very strong.

The right person:

  • Excellent communication skills
  • The ability to take charge and motivate others
  • Detail oriented & well organised
  • Some technical knowledge
  • Team player

The role:

  • Identify trends / issues / challenges relating to KPI'S
  • Escalating support calls to the engineers
  • Monitor ticket progress
  • Ensure processes are being followed by the engineers

If you are seeking a Support Desk Co-ordinator role of this nature, please contact Amy Lee on or email your CV to

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