Customer Service Adviser

Recruiter
n3 Recruitment
Location
Fetcham
Posted
15 May 2018
Closes
18 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

MagallenHomeloans, are a progressive and forward-thinking specialist mortgage business that distributes via the financial intermediary channel, in a market that is currently undergoing phenomenal growth.

Based in Leatherhead, there is now an opportunity to join this rapidly growing business with scope to grow in a friendly work environment. This role offers a competitive basic salary, an extensive list of benefits and the opportunity for a long term progressive career.

With much of the time spent on the phone talking to customers, this is a varied and fast paced role where no 2 days are the same so would suit someone who enjoys building rapport with clients and providing first class customer service.

Main Job Tasks and Responsibilities

  • Front line role answering customer queries and enquires

  • Explaining the product or service benefits to potential customers

  • Handling customer questions

  • Providing updates on existing business applications

  • Obtaining customer information including names and addresses and email information

  • Recording customer details including reaction to the product or service offered

  • Scheduling appointments for External Sales Managers to meet prospective customers.

  • Conducting customer marketing surveys from time to time

  • Answering telephone calls from potential customers

  • Contacting customers to follow up on initial interaction

  • Providing support to the external sales team

Education and Experience

  • A knowledge of mortgages or financial services would be beneficial

  • Relevant work experience in telemarketing, sales, marketing or promotions

  • Proficiency in relevant computer applications - (Microsoft Office)

If you are looking for a varied and dynamic role with the opportunity to build along term career please send your CV now.

Please note that due to the high level of CV's we receive, we are only able to contact applicants who have been successful in obtaining an interview.

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