Member/Service Manager - High End Boutique Facility

Love Recruitment Limited
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Member/Service Manager - High End Boutique Facility

Notting Hill

Full time

Up to £23K base, plus great progession opportunities

The Member/Service Manager will manage the daily operations of the Front of House function, ensuring every member receives members receive the highest levels of service at all times.
They will respond to all member feedback and positively influence retention levels, maintaining excellent levels of service. To be successful you must demonstrate strong people skills as you will be expected to interact with members, build relationships and provide supervisory direction and support to the Reception team and Management teams.

Why am I here?

  • To ensuring the FOH team provides excellent customer service and that all communications, both internal and external, are managed politely & effectively.
  • To manage the FOH team including recruitment, training, development & performance management, as well as rota’s.
  • To dealing with all member enquiries & feedback regarding their membership & club services via email, phone & face to face, ensuring excellent member experience.
  • To deliver service recovery where necessary and to positively influence retention levels by proactively engaging with members about their usage levels.
  • To work with the General Manager on issues that need escalating, providing long term solutions.
  • To play an active role in the Club Management team working with other Team Managers to ensure meticulous standards club wide.
  • To open & close the club and be the responsible Manager whilst on shift.
  • To manage the cleaning staff when on duty
  • To carry out pool checks
  • To maintain Brand Standards

How am I measured?

  • Operations compliance.
  • Performance in the Duty Manager role.
  • Performance against personal agreed objectives.
  • Personal behaviour and actions matches the spark values.

What do I need?

  • A vibrant personality and a passion for fitness.
  • The ability to build relationships and demonstrate good people skills.
  • A passion for brand standards, service and cleanliness.
  • A desire and aspiration to become a successful manager.
  • To drive your own development plan and take ownership of your future within the business.
  • Be willing and able to attend all company training as required.

How do I act?

Through values that ignite our business…

  • Strength - When the going gets tough, shine
  • Passion - Fuelled with a passion to support our members.
  • Achieve - Be the best you can be.
  • Respect - Take pride in yourself, your team and your club.
  • Knowledge - The more you know, the brighter you will burn

If this sounds like you and you would like to learn more about this role then please apply now.