Second Line Support Engineer

Robert Half
16 May 2018
19 Jun 2018
Contract Type
Full Time

Second Line Support Engineer - £26,000 - Keynsham

My client is a dynamic, forward-thinking business and one of the fastest growing in the UK; it has recently opened its brand new support centre based in Keynsham.

They very much believe and understand that technology is at the heart of their business and will allow them to be at the leading edge of their industry. My client has a friendly, progressive and mutually supportive working environment along with a smart casual dress policy and facilities including a gym and a swimming pool.

The successful candidate will be responsible for providing high quality IT support across computer hardware/software, mobiles and video-conferencing equipment. You will need an excellent understanding of Windows technologies including Windows OS, Active Directory and Group Policy.

Role Responsibilities

  • Providing support for IT and telephone related problems for all users

  • Assisting with the general administration of the network

  • Occasional travel to the London office will be required

  • Promoting and maintaining excellent internal customer relations by dealing effectively, efficiently with matters that fall within your responsibility

  • Exhibiting excellent communication and listening skills and demonstrate empathy in dealings with staff

  • Maintaining a high level of confidentiality at all times and exercise discretion and good judgement when dealing with confidential matters

Key Skills

  • University degree or IT Related qualifications

  • Minimum of 1 years’ experience in an IT Support role

  • Excellent understanding of Windows 2008/12 Active Directory administration and Group Policy

  • Windows 7 Pro, Office 365 & Windows Server

  • Passionate about learning new technologies

  • Good troubleshooting skills

  • Strong communication and interpersonal skills.

  • Strong organisational skills

In return, my client are offering a salary up to £26,000 plus a 3% pension and excellent office facilities. Please contact Jordan Fitzgerald at Robert Half Technology if would like to discuss further.

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