2nd Line Infrastructure Engineer

Recruiter
Concept IT
Location
Crownhill
Posted
16 May 2018
Closes
15 Jun 2018
Contract Type
Permanent
Hours
Full Time

2nd Line Infrastructure Engineer
IT Services Company
£24-30K

An expanding IT company is seeking an experienced 2nd Line Infrastructure Engineer to join their organisation on a permanent basis. The role is working in a relaxed IT Managed services environment. The ideal candidate will have a solid experience of troubleshooting networking issues, server issues and desktop issues.

Role/Client

  • Do you want to work in a role that can offer you to improve your skillset and offer progression within IT?
  • Do you want to work in a relaxed and friendly environment?
  • Do you want to work for a highly accredited organisation?

If the above sounds of interest then please see below the brief job description, full job spec is available.

Role

  • Providing 2nd line support in a managed services capacity - adhering to ITIL processes
  • You will be required to manage the service desk as well resolving issues with all hardware & software raised by customers and in house
  • Ensuring that all tickets raised meet the agreed SLA's for the customers
  • Deliver a high level of customer service

Requirements

  • Experience of working with Windows 7/8/10
  • Experience of troubleshooting networking issues
  • Experience of troubleshooting Windows Server 2003-2016
  • Previous experience in an SLA environment
  • Previous hands on experience with Office 365/Office 2013
  • Experience of working in an IT services capacity - desirable

Salary

£24-30K

To be immediately considered please apply

2nd Line Infrastructure Engineer - Desktop support - Office 365 - Windows 7 - ITIL - 2nd Line support - Desktop Support Analyst - Network - troubleshooting - 2nd Line Infrastructure Engineer

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