Motor Claims Handler / Fleet Vehicles & HNW
Motor Claims Handler (Fleets)
Location: West London, close to Royal Oak tube station
Hours: Mon to Fri / 9:00 to 5:00
Salary: £22,000 to £28,000 depending on skills & knowledge
We have a wonderful opportunity to join a well-established and growing independent insurance broker based in West London.
You will be joining a small, specialist motor team who focus on primarily on niche fleet with some HNW private motor portfolios. Working with one other claims handler ,you will be dealing with clients & insurers handling all aspects of claims from first notification of loss to closure, ensuring the smooth progress of claims and focusing 100% on client service.
Duties will include:
- Recording first notification of loss
-Obtaining claims information and documents
-Communicating with adjusters, engineers and repairers
-Negotiating settlements with insurers on behalf of client
-Pro-active approach in ensuring the progress of claims
-Keeping clients updated on the status of their claim
- Resolving any queries from insurers or clients
- Ensuring all paper and digital files are accurately maintained
- Adherence to FCA and company protocols
- Updating the digital claims management system
This is a busy and dynamic environment with an emphasis on technical expertise and service. Therefore, candidates MUST have strong customer care skills from a motor claims background and the ability to communicate clearly and effectively. This is a key position in a small team of specialists, so candidates will need to have solid and recent motor insurance experience, from a broking background. Strong IT skills are required.
There is no shift patterns and no weekend working.