IT Support Engineer 1st/2nd line

Recruiter
Pearson Whiffin IT
Location
Sidcup
Posted
16 May 2018
Closes
19 Jun 2018
Contract Type
Permanent
Hours
Full Time

IT Support Engineer (1st/2nd line) - Sidcup, Kent - Up to £25,000 plus excellent benefits

My client, a multi award winning business who have won and placed on 4 other occasions in "The Best Places to Work in IT" are looking for an IT Support Engineer to join their constantly growing team.

Day to day you will be covering 1st and 2nd line IT support duties, providing an excellent service to all staff and have the desire to learn and progress in your career towards the senior teams such as the 3rd line or network project teams.

Daily duties

  • Handle customer incidents and service requests in a professional, courteous manner over the phone and via email
  • Take ownership of incidents and managing them in a logical and methodical manner
  • Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
  • Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution
  • Ensuring all faults are progressed and resolved within SLA
  • Managing incidents and requests through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
  • Diagnosing and resolving incidents to the customers satisfaction

Skills required

  • Strong experience in a IT Support role
  • Excellent customer service
  • Good knowledge of Microsoft Windows 7 or 8 or 10
  • Basic knowledge of user administration with Active Directory, Exchange and Office365
  • Good knowledge of Microsoft Office suite
  • Builds and configuration
  • Hardware troubleshooting
  • Someone who wants to be part of a great company and great team

Working hours:Monday to Friday - 8:45am to 5.30pm

IT Support Engineer (1st/2nd line) - Sidcup, Kent - Up to £25,000 plus excellent benefits

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