Technical Support Assistant
Job Title: Technical Support Assistant
Position type: Full time 37.50 hours
Benefits: Company Pension, 25 days annual leave plus Bank Holidays, fantastic office environment, regular team social events.
Role and Responsibilities (internal and external):
You will join the technical team responsible for providing support for the entire company infrastructure. This role will include full job training and will ultimately lead to full responsibility for supporting a wide range of technologies. Responsibilities include but are not limited to:
General maintenance and monitoring of various services across the platform including daily, weekly and monthly checks.
Managing technical queries from first line support using backend knowledge and experience.
General troubleshooting when required.
Escalating and communicating issues to developers.
Monitoring the companies infrastructure including virtual machines and physical hosts. Monitoring, resolving and maintaining email deliverability for the companies customers.
Applying system-wide updates to platform whilst maintaining technical documentation and release documents.
Logical thinking and good troubleshooting and reverse engineering skills.
Good written communication skills.
Excellent interpersonal and teamwork skills.
Basic understanding of SMTP, FTP, SFTP, HTTPS, and DHCP.
Basic knowledge of server backups using third party software e.g. Acronis, Symantec etc.
Basic knowledge of DNS including DNS records, Authentication and Delegation.
Basic knowledge of SQL Server including queries, Stored Procedures and Jobs.
Basic understanding of VMware infrastructure
Please note Office Angels act as an employment agency and will be in contact with you within five working days if your application is successful.
Due to the number of responses received for each job posting, we are unable to respond to each candidate unfortunately. Your resume will be kept on our database files for 12 months and your skills and qualifications will be considered for any future roles.
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