Membership & Visitor Welcome Supervisor

Recruiter
NATIONAL TRUST
Location
Clumber Park
Posted
16 May 2018
Closes
19 Jun 2018
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Summary

We’ve got a fantastic opportunity to work with our Membership and Welcome team, helping them to deliver excellent service, and a professional welcome to every visitor, every day. You’ll ensure your team are informative, engaging and know how to promote our membership, helping us deliver our challenging membership targets.

This is a 12 month fixed term contract due to end when the previous employee returns from maternity leave.

What it's like to work here

Clumber Park is a beautiful expanse of parkland, heath and woods covering more than 3,800 acres. Clumber was once the country estate of the Dukes of Newcastle. Although the house was demolished in 1938, there are many glimpses of its grand past to explore. From the Gothic-style chapel, often referred to as a 'Cathedral in miniature', you can follow in the footsteps of Dukes through the peaceful pleasure ground to the Walled Kitchen Garden where you can experience sights, scents and a taste of the past

What you'll be doing

Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the supervisor for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You’ll work with the membership team manager to help the team achieve membership targets, as well as delivering your own.

You’ll help coach and motivate the team to ensure a high standard of customer service. You’ll be responsible for the presentation of the visitor reception and making sure the team is always aware of what’s happening at the property that your visitors can enjoy. As a team, you’ll tell your visitors about the amazing work we do and what their money is funding.

Who we're looking for

In order to be successful in this role, you’ll need to have:

  • Outstanding customer service skills
  • Experience of working in a retail or tourism environment
  • Ability to supervise, inspire and motivate a team
  • Confidence working with sales and membership targets
  • Genuine enthusiasm for working with people
  • Good understanding of the National Trust and what we do
  • Initiative and ability to work alone
  • Recruiting and training new team members

The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Similar jobs

Similar jobs