Pensions Administration Manager

Recruiter
Reed Insurance
Location
Leeds
Posted
16 May 2018
Closes
18 Jun 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Reed are working in partnership with one of the largest pensions consultancies in the UK to bring on board a Pensions Administration Manager to add to a successful pensions department.

Working closely with the Principals as prime day to day contact for a given portfolio of administration clients to ensure provision of high quality pension administration and consultancy services. In addition, you will be expected to participate in strategic business changes i.e. critical success factors, implement decisions made by the Board and Principals and understand the issues that affect the performance of the Company

You will be involved in a wide range of pensions administration, management and consultancy tasks. As administration manager you will have prime accountability for the service delivery in terms of quality, profit and sustainability for an assigned Administration client portfolio as well as the day to day line management of the designated team.

Key responsibilities may include:

• Assisting or where appropriate leading the provision of pensions administration services for assigned Administration client portfolio.

• Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust..

• Active participation in Administration’s marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.

• Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, trustees’ reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.

• Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad-hoc and standard letters in response to customer queries.

• Taking responsibility for all aspects of admin billing, in conjunction with Admin Principal and Client Manager. Ensuring all recorded admin time is billed or accrued by the monthly deadline, all chargeable work is correctly recorded on the time recording system and billed as soon as possible, and all bills are issued and payment received on time.

• Disseminating information to team members on service delivery objectives and targets for assigned client portfolio. Presenting of technical matters at team meetings.

• Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes. Ensuring Governance tracking measures (for example central spreadsheets, error logs etc) are updated promptly.

• Assuming responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs). Holding regular workflow meetings with senior team members to manage progress and resolve any issues.

• Identifying team objectives or other necessary changes in line with business needs, and actively implements appropriate course of action.

• Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiencies and dissemination of communications to more junior staff.

• Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.

• Formal responsibilities for mentoring, training, coaching and developing of pensions administration team members. Ensuring adherence to company policies and working procedures.

• Forging strong working relationships with other departments/teams both internal and external to the Company in order to provide a total service to our clients. e.g. Pensions Accounts, Payroll, Administration and Business Support.

• Ensuring the accurate updating on the time recording system for both chargeable and non-chargeable activities, enabling team and self to meet required utilisation and recovery targets, and providing encouragement to team to meet targets and objectives. Reporting to senior management by exception.

The candidate:

• Previous pensions administration experience of Defined Benefit and Defined Contribution schemes (depending on the role, experience of DB/DC may differ subject to team req

Similar jobs

Similar jobs