Head of Contact Centre Operations
Join one of the leading names in the Financial Service industry during an exciting period of growth as Head of Contact Centre Operations / Head of Call Centre Operations. The business has an enviable reputation in the industry and offers a great environment for it's workforce with an extremely low turnover of staff and we are specifically on the hunt for a well experienced Head of Contact Centre Operations / Head of Call Centre Operations or Senior Contact Centre Manager / Senior Call Centre Manager that is looking for a long term move into a key position where you can genuinely shape the business over the coming years.
As Head of Contact Centre Operations / Head of Call Centre Operations, you will assume responsibility for both the inbound and outbound contact centres and will be responsible for driving performance throughout the site, whilst paying particular attention to enhancing the customer journey as new technology emerges and the contact centre world evolves. Given the nature of this business, compliance pays a key part in the role and we are particular keen to speak to candidates from coming a Financial Service or Lending background.
If you have a stable working background of leading fast-paced contact centres as Head of Contact Centre Operations / Head of Call Centre Operations or Senior Contact Centre Manager, along with Financial Services experience and are looking for a move into a business that can offer autonomy, a great culture and genuine scope for long term career development then get in touch today for more information.